Terms and conditions of sale at WEBSHOP.AU.DK

The aims and objectives of this page are to provide information about your rights and obligations when you trade at Aarhus University’s webshop.

1. Placing an order

When you order products via the university’s webshop, our system automatically sends you an e-mail stating the goods you have ordered.

All contracts are entered into in either Danish or English.

Please be aware that the automatic reply (via e-mail) is NOT a legally binding confirmation of order, by which a contract is entered into.

It is simply an automatic electronic confirmation that your order has been received. Aarhus University may therefore cancel your order as a result of typographical errors, technical problems, delivery failures and similar situations.

Once registered, you are at all times entitled to access to your registration and to object to your registration, in accordance with the regulations in the Danish Act on Processing of Personal Data.

It is not possible to book in advance any out-of-stock items or coming products.

2. Cancellation of order

You can cancel orders that have not yet been processed by Aarhus University’s stores by contacting our customer centre on +45 4975 5757 or at Julie@company-house.dk.

If the goods have already been dispatched from Aarhus University’s stores, you can, in certain circumstances, return them if you regret the purchase.See more about this in point 7.

3. Prices

Unless otherwise stated, all prices are in Danish kroner (DKK) including 25% Danish VAT (MOMS).

We take reservations for any legal tax changes, price and proofreading errors, etc.

4. Payment

You can pay online for the goods you have orderedusing Dankort, Visa or MasterCard.All information between customers and webshop.au.dk is transmitted encrypted. However, personal information (name, address, etc.) is not encrypted.

5. Shipment and delivery

Aarhus University makes every effort to dispatch the goods you have ordered within 1-4 working days.

Shipment is charged in accordance with Post Denmark's prices. You only pay for the shipment once, regardless of how many products you buy. Shipping costs depend on the destination. Aarhus University is responsible for the goods until you have received them. A signature is required on receipt of the delivery.

6. Right of cancellation/right of return

Aarhus University offers a 14-day right of return.To determine whether you wish to use the right of return, you may try out the product, but it must be returned in the same condition and quantity as when you received it.

The right of cancellation/right of return applies in all cases from the time you received the product.

You can return goods by:

• refusing to receive the goods
• returning the goods to Aarhus University’s stores

Hecksher A/S

Bredskiftevej 36–38

8210 Aarhus V

Denmark

Mark the package: Company House

The costs of returning any goods must be paid by you.

You will be reimbursed for the amount paid when Aarhus University has received the goods.

We do not reimburse the amount in cash, but transfer it electronically to your bank account.An electronic bank transfer can take up to five working days before it is received.

7. Right to invoke lack of conformity

As a consumer, you have the right to complain about faults and imperfections in all goods, in accordance with the Danish Sale of Goods Act.

If you discover a fault or imperfection in a purchased product, you must contact the customer centre as soon as possible, and within 14 days, and explain what the fault or imperfection consists of. Contact our customer centre on+45 4975 5757 or at Julie@company-house.dk.

If there is a fault or imperfection in a product, Aarhus University will try to repair the product or alternatively replace it, providing the university does not incur disproportionate costs.

8. Reservations and disclaimers

Aarhus University takes reservations for any tax changes, price and proofreading errors, technical errors, out-of-stock items and force majeure, including industrial conflict and missing or delayed deliveries from suppliers.